Naboen har klaret sig med iWorks en tid, men nu skulle jeg så lige være
hjælpsom igen...
10.4.11 og Office 2004 + 2008
Word vil ikke åbne. Crash log kan ses nederst her. (Meget lang)
Jeg har prøvet at afinstallere og slette alt MS.
Derefter installere Office 2004 + alle opdateringer.
- samme resultat, Word kan ikke åbne.
Derefter installerede jeg Office 2008 + alle opdateringer.
- samme resultat, Word kan ikke åbne.
Dog kan både PowerPoint, Excel, Entourage og Messenger fint køre!
Mit gæt er, at en eller anden fil eller pref. eller font skal slettes, men
hvilke?
- Mikael
> Har en nabo, som pludselig ikke kan starte Word.
>
> 10.4.11, Office 2004.
>
> Word starter ikke, finder kommer med besked om at Word sluttede uventet.
> PowerPoint starter normalt, men når programmet lukkes kommer samme
> fejlmeddelelse.
>
> Mindes svagt et lignende problem når man flytter sit system til ny harddisk,
> men her er der tale om en Macbruger som ikke ændrer noget
>
> Hvad gør jeg?
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-01-07 19:43:41 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.5.081119
Crashed Module Name: MicrosoftOffice
Crashed Module Version: unknown
Crashed Module Offset: 0x004c3c6a
Blame Module Name: MicrosoftOffice
Blame Module Version: unknown
Blame Module Offset: 0x004c3c6a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x02b85c6a in _GetFontData + 0x0000047A (MicrosoftOffice + 0x004c3c6a)
# 2 0x02b8e2fe in _TextOutA + 0x000005C3 (MicrosoftOffice + 0x004cc2fe)
# 3 0x02b876e4 in _GetTextMetricsA + 0x00000063 (MicrosoftOffice +
0x004c56e4)
# 4 0x00979450 in _wdGetApplicationObject + 0x0024426A (Microsoft Word +
0x00978450)
# 5 0x00979c22 in _wdGetApplicationObject + 0x00244A3C (Microsoft Word +
0x00978c22)
# 6 0x00679f67 in _wdCommandDispatch + 0x0035D1EB (Microsoft Word +
0x00678f67)
# 7 0x00ae74f7 in _wdGetApplicationObject + 0x003B2311 (Microsoft Word +
0x00ae64f7)
# 8 0x00aefe83 in _wdGetApplicationObject + 0x003BAC9D (Microsoft Word +
0x00aeee83)
# 9 0x02b659f8 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a39f8)
# 10 0x00ad5548 in _wdGetApplicationObject + 0x003A0362 (Microsoft Word +
0x00ad4548)
# 11 0x00002d62 in __mh_execute_header + 0x00001D62 (Microsoft Word +
0x00001d62)
# 12 0x00002c89 in __mh_execute_header + 0x00001C89 (Microsoft Word +
0x00001c89)
X86 Thread State:
eax: 0x00000000 ebx: 0x02b85b57 ecx: 0x00000000 edx:0x00000000
edi: 0x00000000 esi: 0x059c4178 ebp: 0xbffff628 esp:0xbffff5f0
ss: 0x0000001f eip: 0x02b85c6a cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246
Thread 1:
# 1 0x90037b57 in _mach_wait_until + 0x00000007 (libSystem.B.dylib +
0x00037b57)
# 2 0x900377d9 in _sleep + 0x00000079 (libSystem.B.dylib + 0x000377d9)
# 3 0x0179cd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x0179c3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0179c46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x0179cf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x90024227 in __pthread_body + 0x00000054 (libSystem.B.dylib +
0x00024227)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x9003781e ecx: 0xaaab7788 edx:0x000034f2
edi: 0x000034f2 esi: 0x6266605b ebp: 0xb009da78 esp:0xb009d9ec
ss: 0x0000001f eip: 0x90037b57 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000202
Loaded modules:
0: Microsoft Word (12.1.5.081119 Reg=en Loc=0x0409): /Applications/Microsoft
Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/St
dUrlMoniker
2: MSLS3: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
3: Netlib: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
4: merp: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
5: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/P
owerPlantCore
6: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Ver
sions/12/MicrosoftComponentPlugin
7: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Mic
rosoftOLE
8: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versi
ons/12/MicrosoftOLEAutomation
9: MSXML: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/
MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/Power
Plant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/Office
Art
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Mi
crosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartAr
t
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Version
s/12/MicrosoftChartPlugin
16: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
17: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
18: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
19: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreText.framework/Versions/A/CoreText
20: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
21: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
22: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
23: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
24: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
25: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
26: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
27: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
28: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
29: libauto.dylib: /usr/lib/libauto.dylib
30: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
31: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
32: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
33: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
34: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
35: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta
data.framework/Versions/A/Metadata
36: libz.1.dylib: /usr/lib/libz.1.dylib
37: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
38: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat
ion
39: libbsm.dylib: /usr/lib/libbsm.dylib
40: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
41: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
42: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
43: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
44: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
45: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
46: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
47: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
48: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
49: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
50: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
51: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
52: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/ImageIO
53: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
54: libcups.2.dylib: /usr/lib/libcups.2.dylib
55: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
56: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
57: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
58: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
59: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libPng.dylib
60: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
61: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
62: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
63: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage
..framework/Versions/A/vImage
64: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/vecLib
65: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
66: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
67: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
68: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
69: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
70: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
71: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
72: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
73: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
74: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
75: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
76: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
77: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
78: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
79: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
80: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
81: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
82: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
83: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
84: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
85: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
86: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
87: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
88: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
89: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
90: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
91: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
92: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
93: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
94: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
95: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
96: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
97: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
98: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
99: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
100: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
101: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
102: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
103: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
104: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
Operating System Information
Operating System: Mac OS X 10.4.11 (Build 8S2167)
CPU: Intel Core Duo, Number: 1, Speed: 1500 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1049
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680
Microsoft Application Information:
Error Reporting UUID: 63A723B2-CF96-4F1A-878D-94F0C1A2A8B4
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 5
----