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Thank you for emailing World of Warcraft Billing and Account Services! This
is an automated response to let you know we have received your message.
Please do not reply to this email; a response to your message will be sent
to you as soon as possible. Normal email response time is less than 24
hours, excluding weekends and holidays. Our normal business hours are Monday
through Friday, 9am to 6pm Pacific Time.
In the meantime, we offer other forms of support that are immediately
available to you while we process your email.
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Website Support:
A wide variety of Billing and Account answers are available on our web site
at:
http://www.blizzard.com/support/wowbilling/
The World of Warcraft Billing support page is constantly being updated with
new information!
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Server Status Forum:
If you cannot log onto World of Warcraft, you may want to check the Server
Status Forum for current maintenance downtime and information at:
http://forums.worldofwarcraft.com/board.aspx?fn=wow-realm-status
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Live Billing and Account Services Phone Support:
You can also reach our Billing and Account Services Representatives at:
Phone Number: (800) 59-BLIZZARD or (800-592-5499)
Live support is offered Monday through Friday 9am to 6pm Pacific Time,
excluding holidays. This form of support is offered at no cost to you from
Blizzard Entertainment.
Due to peak workloads, Billing and Account Services may be available during
extended hours.
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Live Technical Phone Support:
You can also reach our Technical Support Representatives at:
Phone Number: (949) 955-1382
Live support is offered Monday through Friday 9am to 6pm Pacific Time,
excluding holidays. This form of support is offered at no cost to you from
Blizzard Entertainment, though long-distance charges from your phone company
may still apply.
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Automated Phone Support:
If you do not wish to wait for our email response, you can reach our
automated phone support at:
Phone Number: (800) 59-BLIZZARD (800-592-5499)
This is provided 24 hours a day, 7 days a week.
To access automated support dial (800) 592-5499, and press 1 when you hear
the message.
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Game Masters:
Game Masters (GMs) are Blizzard Entertainment personnel that are available
in-game to assist you with your gameplay related questions, problems, etc.
Learn more about Game Masters, including how to contact them at
http://www.worldofwarcraft.com/support/gamemasters.shtml.
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Account Name and Password Recovery:
If you need assistance recovering your World of Warcraft account name or
password, our Account and Password Retrieval page can be found at:
https://www.worldofwarcraft.com/loginsupport/.
Our Billing and Account Services team will also be available to assist you
with account and password recovery from 9 am to 6 pm Monday thru Friday
Pacific Time at:
(800) 59-BLIZZARD or (800-592-5499)
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Reporting Hacks:
If you would like to report hacks or websites distributing them, please
contact us at hacks@blizzard.com and provide as much information as
possible.
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Best regards,
World of Warcraft Billing and Account Services Team
http://www.blizzard.com/support/wowbilling/
Blizzard Entertainment
*Emails to our Billing and Account Services department may not receive a
response for the following reasons:
- Use of profanity
- Spamming (sending the same email multiple times)
- Attachments containing viruses (these are deleted automatically)
- The message is a form of feedback or comment which does not require or
request a reply