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[DVD] Udtalelse fra Futureent
Fra : Mikkel Selsøe Sørens~


Dato : 04-02-03 09:42

FYI, Denne mail har alle abonnenter på FutureEnts nyhedsbrev modtaget:

Message for Danish Customers

Dear xxxx,

A new law has been passed in Denmark, which has caused some customers orders
to be delayed by Danish Customs until they have contacted client's to pay
taxes upon orders entering Denmark.

Unfortunately, as this is no fault of FutureEnt.com, we are unable to refund
any charges you may incur.

However to help assist the transit of orders FutureEnt.com has now amended
all invoices registering sales between you the client and ourselves, which
seems to have solved the problem.

However, due to this new law, Danish Customs are stopping and checking all
items entering Denmark causing long delays and sometimes taking up to 4-6
weeks to deliver, after the taxes have been paid. Therefore, we are unable
to process any claims for missing post until 28 days has elapsed from date
of dispatch.

All claims submitted within 28 days will be ignored and need to be
resubmitted by you if you have still not received the items after 28 days
have elapsed from date of dispatch, as these items are not lost.

This notice only applies to client's residing in Denmark!

Kind Regards

Future Entertainment
Tel: 0870 4445454
Fax: 01795 470436
Email: sales@futureent.com
Web: http://www.futureent.com



 
 
Martin Møller (04-02-2003)
Kommentar
Fra : Martin Møller


Dato : 04-02-03 13:06

"Mikkel Selsøe Sørensen" <spandikl@hotmail.com> skrev i en meddelelse
news:b1nues$2b80$1@news.cybercity.dk...
> FYI, Denne mail har alle abonnenter på FutureEnts nyhedsbrev modtaget:
>
> Message for Danish Customers
>
> Dear xxxx,
>
> A new law has been passed in Denmark, which has caused some customers
orders
> to be delayed by Danish Customs until they have contacted client's to pay
> taxes upon orders entering Denmark.
>
> Unfortunately, as this is no fault of FutureEnt.com, we are unable to
refund
> any charges you may incur.
>
> However to help assist the transit of orders FutureEnt.com has now amended
> all invoices registering sales between you the client and ourselves, which
> seems to have solved the problem.
>
> However, due to this new law, Danish Customs are stopping and checking all
> items entering Denmark causing long delays and sometimes taking up to 4-6
> weeks to deliver, after the taxes have been paid. Therefore, we are unable
> to process any claims for missing post until 28 days has elapsed from date
> of dispatch.
>
> All claims submitted within 28 days will be ignored and need to be
> resubmitted by you if you have still not received the items after 28 days
> have elapsed from date of dispatch, as these items are not lost.
>
> This notice only applies to client's residing in Denmark!
>
> Kind Regards
>
> Future Entertainment
> Tel: 0870 4445454
> Fax: 01795 470436
> Email: sales@futureent.com
> Web: http://www.futureent.com

Det tror jeg du skal tage med et gran salt. FE har ændret deres faktura så
PostDanmark har ikke noget at komme efter. Det finder de nok ud af og så
gider de ikke bruge mere tid på det. PostDanmark har også indset fejlen ved
at opkræve moms og told fof vare sendt fra FE. Mange har fået deres penge
tilbage med en undskyldning, så jeg tror vi er ved at se en ende på bøvlet.

Martin



ML-78 (04-02-2003)
Kommentar
Fra : ML-78


Dato : 04-02-03 22:06

> Det tror jeg du skal tage med et gran salt. FE har ændret deres faktura så
> PostDanmark har ikke noget at komme efter. Det finder de nok ud af og så
> gider de ikke bruge mere tid på det. PostDanmark har også indset fejlen
ved
> at opkræve moms og told fof vare sendt fra FE. Mange har fået deres penge
> tilbage med en undskyldning, så jeg tror vi er ved at se en ende på
bøvlet.

Dog med den undtagelse, at FE nu har ændret deres politik mht. garanti om
toldfri forsendelser. Dvs. hvis/når FE næste gang eksperimenterer med
alternative forsendelsesmetoder, så er det køberen, der hænger på den, hvis
der bliver opkrævet told.


ML-78




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