No Internet Through the Router
Not relevant if:
You have a gateway — a combination router and modem such as the DG834 series. ( See No Internet Access Through Router with Internal Modem ).
Sometimes your network connects to the Internet. ( See Internet Drops Repeatedly )
You can use some Internet programs. ( See Cannot Log on to AOL Through Router and Modem or MTU, Partial Loss of Internet Connection, and Performance )
A wireless router connects to the Internet only through the wired connection. ( See Troubleshooting Wireless Products )
If the LEDs are wrong — no power light, test light that won't go out, or port lights that won't come on — then Phone NETGEAR
If changing from a dial-up connection, see warning at bottom.
Troubleshooting Steps
Connect your computer directly to the modem, without the router. If you cannot access the Internet, contact your ISP.
Reconnect the router, modem, and computer as they were before Step 1. Can you log on to the router? If not then:
Check that all cables attached to the router and computer are secure.
Check the Internet LED is lit. If it is not, troubleshoot light status, as explained in the router manual.
Check the LEDs for the ports with cables are lit. If not, move the cable to a different port. If there are still no lights, then troubleshoot light status, as explained in the router manual.
Check if the LED on the Ethernet adapter is lit. If it is not, then troubleshoot the adapter, do not continue this document. If the adapter is not NETGEAR's, contact Premium Support, or the manufacturer.
Power off the router.
Power the router on again.
If you still cannot log on to the router, then do a hard reset on the router, as described in Forgot or Lost Router Password.
If you still cannot log on to the router, Contact NETGEAR.
What do I when I finally get online?
Set up your security. By default, routers are in an unsafe configuration. Read Improving Your Default Wireless Security for an explanation, and simple instructions about how to be safer.
Run the router's SmartWizard. This lets the router discover whether you have a static or dynamic IP address, and whether you are using PPPoE to connect to your ISP. (For routers without this utility, go to Step 7.)
If a dynamic IP address is discovered, go to Step 8.
If PPPoE is discovered, configure your router with the username and password from your ISP. Click Apply to enter the data. Go to Step 8.
If a static IP address is discovered, configure your router with this information given by your ISP: the IP address for your router, the address of the ISP's DNS, and the address of the gateway. Click Apply to enter the data. Go to Step 8.
If the Smart Wizard does not find an IP address:
Power off the router.
Power off the modem.
Power on the modem.
Power on the router.
Go back to Step 3.
Click Test to access NETGEAR's online test page. If the page displays, then you have Internet access!
If the page does not display in a minute, see No Internet With New Router, Computer or Adapter: MAC Spoofing.
Find out if the modem's IP address can be seen by looking at the Router's Status Page, as described in the manual. If not, then reboot the modem, router, and computer, in that order — waiting for each to completely reboot before rebooting the next.
If the modem's IP is seen, then there is a problem with your browser's settings. Your security may be set too high for the Internet service you are trying to use, or your browser may be configured for a dial-up connection. In Internet Explorer you check this using Tools > Internet Options > Security > Default Level. If the slider is set to "High", change it to "Medium". Click Tools > Internet Options > Connections. If the radio buttons in the center are not greyed out, then settings for a dial-up connection are being used